Details:
– The exact plant that you get might be slightly different than the one shown in pictures
– Please allow 3-5 businesses days for order processing.
– By purchasing this plant, you agree to the terms and conditions of this sale. Please see theFAQs.
– We STRONGLY encourage you to purchase a heat pack since New York is expected to be below 50 degrees until spring. Plant damages due to weather without heat pack will not be replaced or refunded.
Link to heat pack HERE
How to Care:
– Low to bright light
– Low to high humidity
– Allow fairly dry between watering
Aftercare:
– When your plant arrives, avoid placing it in direct or very bright light.
– Please allow your plant to acclimate to its new environment and wait at least 3-4 weeks before repotting.
– We recommend that you research care needs for your plant.
– Please contact us immediately if you are having problems with your plant
Return Policy:
– All live plants sales are final.
– If your plant arrived dead or in a very poor condition, contact us within 12 hours of receipt, with photos showing the condition.
Shipping Policy:
– We do our best preparing your plants for shipment so they will arrive at your home healthily. However, some plants are tend to be more fragile and could show signs of stress after shipping. This is normal and will recover after a couple days.
– If not specified, all plants will be shipped bare rooted.
– Standard shipping insurance is included with USPS priority mail, additional insurance could be purchased separately.
Fast Shipping and Professional Packaging
We offer a wide range of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are highly educated and will package the goods according to the exact and precise specifications. Before shipment, all items are carefully examined and secured. We ship to thousands of customers every day across multiple countries. This shows our commitment to be the largest online retailer in the world. The distribution centers and warehouses distribution are located in Europe and the USA.
Orders that contain more than 1 item are assigned processing times according to each item.
Before shipment, all ordered products will be thoroughly inspected. The majority of orders are delivered within 48 hours. The delivery estimate is between 3 and 7 days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we cannot fully manage stock. Stocks are subject to change at any time. Please be aware it's possible your order will be unable to fill after you place the order.
Our policy lasts 30 days. We will not replace or refund your purchase after 30 days since you purchased it.
You can only return an item if it is unused and still in the same state as when you received it. The item must be in its original packaging.
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