PlantTheStudio Winter Plant Guarantee
Winter is definitely a challenging time of the year for plant shopping. Live plants are just as fragile as any living organisms and can suffer damage due to the cold. I personally have many instances where my plant babies came severely damaged due to inadequate packaging or lack of heat pack.
We heard you, and now, this problem is no longer yours! PlantTheStudio is offering winter protection guarantees – which means if your plants arrive damaged or severely damaged from the cold, we will cover the damage and send you a replacement as long as adequate evidence is provided to us. A free heat pack and insulation material might be added to your package when you purchase this insurance.
What this covers:
- Severely damaged plants due to weather conditions from shipping
What this does not cover:
- Damage to foliage from normal shipping
- Soil/medium spillage
- Unrooted cuttings
- Shipping delay/Mishandling by shipping carrier: damaged/crushed shipping box
Instructions for starting a claim:
- You will need to reach out within the 12 hour window after receiving the plant
- You must provide at least 3 pictures demonstrating the condition of the plant
- We will follow up with you as soon as we received the claim
Note –
This includes, but not limited to, using heat packs, special packing procedures, shipping on specific days.
This insurance is for one order only and not refundable.This insurance does not apply to the following states: Wyoming, Alaska, Minnesota, Maine, North Dakota due to extremely cold local temperature.
Fast Shipping and Professional Packaging
We offer a wide range of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are highly educated and will package the goods according to the exact and precise specifications. Before shipment, all items are carefully examined and secured. We ship to thousands of customers every day across multiple countries. This shows our commitment to be the largest online retailer in the world. The distribution centers and warehouses distribution are located in Europe and the USA.
Orders that contain more than 1 item are assigned processing times according to each item.
Before shipment, all ordered products will be thoroughly inspected. The majority of orders are delivered within 48 hours. The delivery estimate is between 3 and 7 days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we cannot fully manage stock. Stocks are subject to change at any time. Please be aware it's possible your order will be unable to fill after you place the order.
Our policy lasts 30 days. We will not replace or refund your purchase after 30 days since you purchased it.
You can only return an item if it is unused and still in the same state as when you received it. The item must be in its original packaging.
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